Frequently asked questions

aneemo is an online training platform delivering trauma-informed and psychologically informed learning for professionals working with people experiencing homelessness, mental health challenges, substance use, and involvement in the criminal justice system. We combine expert knowledge (over 20 years' experience), creative design and digital learning to build inclusive learning experiences.

Over 1,000 organisations in over 40 countries use the platform, including 160+ local authorities, 50+ NHS Trusts and 600+ charities.

aneemo's training is used by frontline professionals working on the ground supporting people experiencing multiple disadvantage. We provide training for frontline roles, team managers and leadership teams across NHS Trusts, local authorities, housing associations, homelessness charities and voluntary sector organisations.

All aneemo's training content is designed, developed and delivered by leading clinical experts and lived experience leads, meaning our training reflects decades of experience and relevance, giving learners confidence in knowledge they can trust.

All content production is overseen by our founder and CEO, Dr Emma Williamson, a recognised leader in the sector with over 20 years as a Clinical Psychologist and former NHS practitioner for South London and Maudsley NHS Foundation Trust.

Yes. aneemo is an accredited provider with The CPD Certification Service (provider no. 12571). All aneemo courses provide independent CPD accreditation, so they count toward the professional development requirements of staff across health, social care and the voluntary sector.

No. aneemo offers a range of training methods including digital, and blended live training in person or online, delivered by leading national and international experts including experts by experience. All training is CPD accredited and bespoke content can be tailored to meet your needs.

We have a wide selection of CPD accredited courses: overarching frameworks (Psychologically Informed Environments, Trauma Informed Approaches, Strengths-Based Approaches); specific client group needs (Working With Women With Complex Needs, Working with People Who Commit Offences, Substance Use, Brain Injury); risk and safety courses; and tools and therapeutic approaches. Most organisations buy bundles made up of a framework, a client group need and a therapeutic approach.

aneemo works primarily with the health and social care sector including NHS Trusts, local authorities, housing associations, homelessness charities, voluntary sector organisations and criminal justice services. Our courses are relevant wherever frontline professionals support people experiencing multiple disadvantage or complex needs.

Courses are created by clinical experts and lived experience leads, so content reflects frontline reality. Learning is bitesize, video-based and CPD-accredited: 96% of learners report increased confidence, 98% would recommend a course, and our completion rates are 2.5 times the industry standard.

Trauma-informed training equips professionals to understand how trauma affects the behaviour and needs of the people they work with, and to adapt their practice accordingly. It helps staff reduce re-traumatisation, build trust with the people they support, and improve outcomes for people facing complex needs.

A Psychologically Informed Environment (PIE) is an approach to service design and staff practice that takes account of the psychological and emotional needs of the people using a service, particularly those who have experienced trauma. aneemo's training is built around PIE principles, supporting organisations to embed this approach across their teams.

Trauma-informed care is a whole-organisation approach: it shapes how all staff interact with the people they support, regardless of role. Trauma-specific services are targeted clinical interventions designed to treat trauma directly. aneemo's training focuses on trauma-informed care, equipping every member of a team to work more safely and effectively with people who have experienced trauma.

Trauma-informed training helps staff recognise the signs of trauma, understand how it affects behaviour, and respond in ways that feel safe rather than threatening. Organisations using aneemo training report increased staff confidence, improved team culture, and better outcomes for people experiencing multiple disadvantage.

aneemo is an online learning platform that works on desktop, tablet and mobile. Staff complete video-based, interactive courses at their own pace, so people on different shifts and roles, including outreach and night staff, all receive the same consistent training.

2.5 times the industry standard for online courses. Blended learning (digital plus facilitated sessions) is known to improve knowledge retention and real-world application.

Course length varies by topic and number of modules, but all learning is bitesize and self-paced, so staff can complete training around their work. Courses can be revisited at any time after completion.

For as long as they need it. An individual licence gives one person lifetime access to one course, for as long as the course is published on our platform.

Yes. Courses work on any device with a browser.

Most individual courses are £33.53 + VAT (£40.24 inc VAT) per person: one course, access for as long as you need it. Bulk licences come with a bulk discount. An annual licence, £342 + VAT per person before discounts, gives each learner the full library for twelve months. For a quote tailored to your organisation, email contact@aneemo.com with the courses and number of people you have in mind.

Every licence includes the full video-based course, downloadable worksheets and resources, a CPD certificate on completion and technical support. Bulk and annual licences also include custom quarterly reporting, a dedicated account manager and flexible course allocation.

An individual licence is one person, one course, for as long as they need it. Bulk licences are courses bought in volume for a team, with discounts that grow with the number of licences. An annual licence gives each learner the full library for twelve months, with priority access to new courses.

Yes. Bulk discounts apply when you buy 10 or more licences, and larger organisations such as local authorities, NHS Trusts, housing associations and bigger charities can talk to us about a price for larger numbers. Two of our courses are grant-funded and free to access.

Yes. Organisations can buy aneemo training on invoice rather than by card. Email your purchase order, or a request for a quote, to contact@aneemo.com with the courses and number of licences you need. We issue the invoice, and once it is approved we enrol your team and send everyone their login details. If your finance team needs supplier details or a specific PO format, just ask.

Prices on this site are shown excluding VAT. VAT at 20% is added at checkout for individual courses, so a £33.53 course is £40.24 to pay, and on invoices for organisations.

Contact us within 14 days of purchase and, if the course has not been started, we will give you a full refund or exchange it for another course.

Yes. We are committed to accessible, low-cost training for organisations supporting people experiencing multiple disadvantage and complex needs, particularly within the health, social care and voluntary sectors.

We currently offer two grant-funded training courses that are free to access, and we actively seek opportunities to expand funded provision. We also work closely with the Frontline Network, which provides funding for frontline workers or teams who have identified training that would support their work with people experiencing homelessness.

In addition, aneemo works directly with organisations to explore flexible pricing aligned to budgets, develop tailored approaches, and offer tiered discounts for multiple licence purchases. Our aim is that cost is not a barrier to high-quality, CPD-accredited, trauma-informed training.

Yes. If you are a frontline worker or team working with people experiencing homelessness and your organisation cannot fund training, the Frontline Network training fund offers up to £500 for individuals and up to £1,500 for groups. Details and how to apply are at frontlinenetwork.org.uk/training/training-fund. aneemo also offers two grant-funded courses free of charge.

Yes. Over 1,000 organisations in over 40 countries use aneemo, including 160+ local authorities, 50+ NHS Trusts and 600+ charities. Tell us roughly how many people and which courses on the For organisations page and we will come back with options.

Email contact@aneemo.com or use the enquiry form, and tell us which courses you are interested in and roughly how many people. We come back with a quote, and once it is approved we enrol your team and send each person their own login details. Learners then complete courses at their own pace on any device, and for larger roll-outs a dedicated account manager helps you plan the programme and track completion.

Yes. Bulk and annual licences include custom quarterly reporting and a dedicated account manager, so you can see who has completed what.

Yes. aneemo offers bespoke course development for organisations that need training tailored to their specific context, service model or branding. Live training and blended learning options are also available alongside the online platform. A dedicated account manager and expert clinical support can advise on the design and roll-out of workforce development programmes.

Your registration email is sent automatically when you are enrolled, with a link to set your password. There is a short video walkthrough at academy.aneemo.com/p/help.

Registration links expire after 7 days. Use the Forgot Password option on the Log In page, enter your email to receive a reset link, then create your password to access your training. If you are still having issues, email contact@aneemo.com.

1. You might already be registered. If you have trained with aneemo before, no new link is sent. Log in with your existing details or use Forgot Password to reset them.
2. Check your junk or spam folder for an email from aneemo. It might also be blocked by your organisation's firewall.
3. If you still can't find it, use Forgot Password on the Log In page to set up your account.

Tip: always use your work email if your employer enrolled you.

Click the Forgot Password link just below the Log In button on the login page.

Most login problems come from the browser. Try these in order:

1. Clear your browser's cache (the stored images and files), then try again.
2. Open the course in a different browser. If it works there, an extension in your usual browser is the likely cause; password managers are a common one. Switch extensions off one at a time to find it.

Still stuck? Email contact@aneemo.com and we will help.

Log in to your aneemo account and go to the Enrollments tab. Find your completed course, click the three dots, and select Issue Certificate. It will then appear in the Certificates section for download.

Email contact@aneemo.com so we can reset it for you.

Check you have watched every video in the module without skipping any part. If it still shows 97%: clear your browser cache, disable third-party extensions such as password managers, or try another browser without extensions.

Clear your browser cache (old data can block access) and try again. If that doesn't work, email contact@aneemo.com.

If your training is part of an organisation's licence, you should not be asked to pay. Email contact@aneemo.com with the name of your organisation and the course, and we will sort it.