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Causes, types and lived experiences of homelessness, including rough sleeping, hidden homelessness and multiple disadvantage.

Covered by Improving Access to Services for Clients Experiencing Multiple Disadvantage and Co-occurring Conditions, Rough Sleeping Mental Health Awareness

The impact of trauma on behaviour, engagement and mental health for people experiencing homelessness.

Covered by Trauma Informed Approaches, Piece of the PIE

Legal duties, recognising abuse and neglect, and reporting procedures, including modern slavery and other safeguarding concerns.

Covered by An Introduction to Safeguarding Adults for Volunteers and Temporary Staff, Safeguarding Adults

Child protection responsibilities for workers whose services may meet families or young people.

Covered by Safeguarding Children

Keeping professional relationships appropriate; disclosure and confidentiality.

Covered by Boundaries and Disclosure

Placing the person at the centre of support and building on strengths rather than deficits.

Covered by Strengths-Based Approaches

The key law on mental health treatment and on decisions for people who may lack capacity.

Covered by Improving Access to Services for Clients Experiencing Multiple Disadvantage and Co-occurring Conditions, Rough Sleeping Mental Health Awareness, Mental Health Skills Training

Protected characteristics, culturally sensitive practice and anti-discriminatory approaches.

Covered by Improving Access to Services for Clients Experiencing Multiple Disadvantage and Co-occurring Conditions, Working with People Who Commit Offences, Working With Women With Complex Needs

Identifying risks including self-harm and suicide, completing accurate risk assessments, and safety planning with people.

Covered by De-escalation Training, Working Positively with Risk and Safety

Developing, reviewing and updating person-centred support plans; effective keyworking meetings.

Covered by Strengths-Based Approaches, Solution Focussed Approaches to Support Work, Motivational Interviewing

Building rapport, active listening and non-verbal communication; engaging people who are in crisis or disengaged.

Covered by Trauma Informed Approaches, Piece of the PIE, Attachment in Action, Motivational Interviewing

Responding safely and therapeutically to behaviour that challenges, and understanding what the behaviour is for.

Covered by De-escalation Training, Positive Behavioural Support

Recognising and managing vicarious trauma, maintaining wellbeing and preventing burnout.

Covered by Trauma Informed Approaches, Staff Self-Care and Wellbeing

Compassion and unconditional positive regard; suspending judgement; understanding without excusing.

Covered by Trauma Informed Approaches, Compassion Focussed Ways of Working

Using supervision and reflection to develop practice, learn from experience and stay accountable.

Covered by Trauma Informed Approaches, Supervision Skills

PIE principles; creating environments that support psychological safety and recovery across an organisation.

Covered by Piece of the PIE

Common mental health conditions, the links between trauma and mental health, and supporting access to mental health services.

Covered by Rough Sleeping Mental Health Awareness, Mental Health Skills Training

Dependency, withdrawal and harm reduction; working alongside drug and alcohol services.

Covered by Understanding and Working with Substance Use, Working With Women With Complex Needs

How early attachment experiences shape adult relationships and engagement with services.

Covered by Attachment in Action

Co-occurring needs (homelessness, mental health, substance use, offending, trauma) and coordinated responses.

Covered by Improving Access to Services for Clients Experiencing Multiple Disadvantage and Co-occurring Conditions

Offending pathways; working with probation and the criminal justice system.

Covered by Working with People Who Commit Offences

Trauma-informed support for women, gender-responsive practice and specific population considerations.

Covered by Working With Women With Complex Needs

How common acquired brain injury is in homeless populations; adapting communication and support.

Covered by Brain Injury and Multiple Disadvantage

MI techniques for building motivation and supporting behaviour change; the OARS framework in practice.

Covered by Motivational Interviewing

Solution-focused brief therapy techniques applied to support work and keyworking conversations.

Covered by Solution Focussed Approaches to Support Work

Applying compassion-focused principles to frontline support work, including self-compassion for workers.

Covered by Compassion Focussed Ways of Working

Verbal and non-verbal techniques for reducing conflict and managing crisis situations safely.

Covered by De-escalation Training

Leading teams in trauma-exposed environments, modelling a trauma-informed culture and supporting staff as a leader.

Covered by Trauma Informed Leadership

Effective, reflective and supportive supervision for frontline staff; managing vicarious trauma in teams.

Covered by Supervision Skills