How a phased, psychologically informed training programme helped housing staff respond consistently to increasingly complex tenant needs.
Your Homes Newcastle (YHN) manages housing and related services on behalf of Newcastle City Council, supporting thousands of tenants across the city. The organisation focuses on delivering safe homes, reliable services and positive tenant experiences.
The challenge: consistent support for complex tenant needs
YHN needed staff across housing and supported living services to respond consistently and effectively to increasingly complex tenant needs, while maintaining high service quality and tenancy sustainment.
How aneemo helped: phased training in housing services
Partnering with YHN since 2023, aneemo delivered a phased training programme underpinned by regular staff surveys to track progress and impact.
The journey began with Psychologically Informed Environments (PIE), trauma-informed approaches, supervision skills and staff self-care. It then expanded over time to include mental health skills, working positively with risk and safety, boundaries and disclosure, de-escalation and positive behavioural support.
This structured approach embedded psychologically informed practice while continuously strengthening frontline capability.
The impact: 486 staff trained
486 staff have been trained to date across YHN and Newcastle City Council, with measurable improvements in staff confidence, wellbeing and psychologically informed practice. Engagement with reflective workshops and digital learning has been strong, translating into more consistent, person-centred housing services.
What YHN and its staff say
"To support us on our PIE journey we are very excited to be partnered with aneemo and Dr Emma Williamson. So far 353 YHN and NCC staff have been enrolled onto the aneemo platform to help better understand and feel more equipped in dealing with some of the psychological and mental health difficulties that our customers (& colleagues) might be experiencing. The training provided through aneemo is excellent and Dr Williamson and the aneemo team are inspiring and great to work with."
"The aneemo training is specific to my job role. It's nice and clear with options to download material if required."
"The training courses are straight forward and easy to navigate. They are also very informative and the information given is useful."
What's next
YHN and aneemo will continue expanding training to deepen psychologically informed culture across all services.
Read more about Your Homes Newcastle's journey to becoming more psychologically informed.